Need help with Lockin? Email us directly and we'll get back to you.
Email SupportHow do I restore my subscription on a new device?
Open Lockin → Settings → Restore Purchase. This re-links your active subscription using your Apple ID, no account or login required.
Lockin is asking for Health permissions — is that required?
No. Health access is optional and only used to show your sleep, heart rate, and workout data back to you on-device. You can deny it and use every other part of the app normally.
How do I delete my data?
Deleting the app removes everything stored on your device. If you used iCloud sync, you can also clear Lockin's data from your iCloud storage settings.
Screen Time app-blocking isn't working as expected.
Make sure you've granted Screen Time (Family Controls) permission when prompted during a Focus Session. If a session ends abruptly (e.g. the app was force-quit), use the "Stop Blocking" control in the app to manually clear any active shield.
What happens if I miss a day?
Your streak resets to zero the next time you check in. Some trackers, like 75 Hard, also restart from Day 1 on a miss. There's no forgiveness mechanic or streak freeze - the streak is meant to reflect exactly what you did.
Do I need to create an account?
No. Lockin has no accounts, no login, and no sign-up. Your data lives on your device and, if you choose to enable it, your own private iCloud - never on a server we operate.
What's included in the free trial, and what does it cost after?
Lockin includes a 14-day free trial. After that, it's $1.99/month. You can cancel anytime from your Apple ID subscription settings.
What is a Sparring Partner, and what do they see about me?
A Sparring Partner is an accountability contact you invite. They only see a compact summary - your current streak, whether it's active, and your daily tracker completion. Your notes, journal entries, and health data are never shared. Sync happens end-to-end through your own iCloud, never through a server we operate.
Does Lockin work without an internet connection?
Yes. Tracking, check-ins, and Insights all work fully offline. An internet connection is only used for two optional things: verifying your subscription with Apple, and syncing with a Sparring Partner.
Can I edit or delete a tracker after creating it?
Yes. Open the tracker and tap the pencil icon to edit its title, cadence, or end date. Long-press a tracker in your list to delete it.
Does Lockin sell or share my data?
No. Lockin has no analytics, no ads, and no data-sharing partnerships. We don't collect your data in the first place, so there's nothing to sell. See our Privacy Policy for the full detail.
If I cancel my subscription, do I lose my data?
No. Cancelling doesn't delete anything - your trackers, check-ins, and goals stay on your device. You'll need an active subscription to keep using the app going forward, but nothing is erased.
Email neelkonar@gmail.com with a description of the issue and, if relevant, what device and iOS version you're using.